Day-to-Day Responsibilities
Plan and supervise daily terminal operations, including check-in, boarding gates and baggage areas, so flights run to schedule.
Coordinate with airlines, ground handling companies, air traffic control and security agencies on aircraft turnaround times and disruptions.
Oversee passenger services such as wayfinding, accessibility assistance, lounges and complaint handling.
Make sure safety and security procedures follow the rules set by the aviation regulator, DGCA, and the security standards applied at airports.
Build staff rosters across shifts, since airports operate around the clock and staffing must cover every flight.
Lead the response to disruptions and emergencies such as bad weather, runway closures or medical incidents.
Track performance figures such as on-time departures, queue times and passenger numbers, and report them to senior management.
