Day-to-Day Responsibilities
Install new fibre or copper broadband connections at homes and offices, including running the drop cable from the nearest network point to the premises.
Fit and configure the optical network terminal or modem and the customer's Wi-Fi router, then check speed and connection before leaving.
Diagnose faults by phone or on site, using test tools to find whether the problem lies in the line, the device or the home wiring.
Repair cut or damaged cables, weak signals and faulty connectors, and splice or replace fibre where needed.
Set up add-on services such as a static IP address for customers who need a fixed address for remote work, hosting or VPN use.
Explain the service to customers in simple language and record each job accurately in the company's system.
Carry out planned maintenance and follow electrical and height safety rules on every site.


