Day-to-Day Responsibilities
Speaks with shippers such as manufacturers, traders and e-commerce sellers to understand what needs moving, from where, to where and by when.
Finds and vets transport carriers, including truck operators and rail or sea freight agents, checking their capacity, reliability and documents.
Gets quotes from carriers and prices each load so that the rate charged to the shipper leaves a profit margin.
Negotiates rates and terms, including fuel surcharges, handling charges and delivery windows.
Books the load, prepares or checks shipping paperwork such as consignment notes and railway receipts, and confirms pickup.
Tracks shipments with the carrier and updates the customer quickly when delays or breakdowns happen.
Handles claims for damaged or late cargo and builds long-term relationships to win repeat business.


