Day-to-Day Responsibilities
Supervise front office, housekeeping, food and beverage, and maintenance teams so that the hotel runs smoothly across shifts.
Monitor guest check-ins and check-outs, handle complaints and make sure service standards are met.
Plan staffing schedules, recruit, train and appraise employees.
Track occupancy, room rates and revenue, and help set the budget for each department.
Make sure the hotel follows food safety, fire safety and hygiene standards and local regulations.
Coordinate with sales and marketing teams on banquets, weddings, corporate events and group bookings.
Review guest feedback and online reviews, and take steps to improve service and ratings.


