Day-to-Day Responsibilities
Conduct intake interviews to record a person's identity, family details, and the reasons they fled, following agency procedures and using interpreters where needed.
Prepare case files for refugee status determination, noting whether the person has a well-founded fear of persecution under the 1951 Refugee Convention.
Monitor protection risks such as forced return (refoulement), detention, violence, exploitation and threats to women and children.
Refer people with urgent needs, such as shelter, water, medical care and legal aid, to partner agencies and follow up until the case is closed.
Identify vulnerable cases, including unaccompanied children, survivors of violence, older people and people with disabilities, and help build safety plans for them.
Engage with governments, border officials and local authorities to secure access to asylum procedures and to oppose any return to danger.
Document and report protection incidents, and help prepare cases for voluntary return, local integration or resettlement in a third country.


