Day-to-Day Responsibilities
Monitor the day's flight schedule and track delays, cancellations and gate changes.
Coordinate with airlines, air traffic control and ground handling teams to keep aircraft turnarounds on time.
Oversee terminal activity such as check-in, boarding, baggage flow and passenger queues.
Respond to disruptions such as weather delays, technical issues or a sudden staff shortage.
Ensure safety, security and regulatory checks are followed in the terminal and on the apron.
Prepare shift reports, log incidents and share updates with duty managers.
Liaise with customs, immigration, security and fire services when needed.


