Day-to-Day Responsibilities
Serve customers across the counter and through digital channels, handling accounts, deposits, cards and queries.
Process and appraise loan applications for retail, MSME and agriculture customers, checking documents and eligibility.
Handle cash, cheques and fund transfers, and complete branch controls before the day closes.
Open and service government-linked accounts and schemes, such as PMJDY accounts and pension schemes like Atal Pension Yojana and NPS.
Complete KYC updates and warn customers about fraud, and guide them on reporting cyber fraud through the 1930 helpline.
Rotate through different branch functions during probation and learn credit, operations and compliance rules.
As experience grows, guide clerical staff, monitor branch targets and make sure the branch follows RBI and bank guidelines.


