Day-to-Day Responsibilities
Visit customer homes or offices to install cable connections, set-top boxes and broadband modems.
Run and fix coaxial and fibre-optic cables, including connectors, junction boxes and wall outlets.
Test signal strength and picture or internet quality with meters and tools, then correct the fault.
Diagnose complaints such as no signal, poor picture, slow internet or dropped connections, often starting with a phone check.
Set up and configure routers, modems and set-top boxes so customers can use them without help.
Maintain and repair the street-level and building-level network, such as cable runs, amplifiers and distribution boxes.
Keep records of jobs, materials used and customer sign-offs, and follow electrical and working-at-height safety rules.


