Day-to-Day Responsibilities
Oversee the hub from order intake to rider dispatch, so orders are packed and sent within the target time.
Track stock levels, plan replenishment with the central team and keep stock accurate through regular counts.
Manage expiry dates, damaged goods and returns, and reduce shrinkage (stock loss) through checks.
Plan shifts and rosters for pickers, packers and dispatch staff, and handle attendance and staff issues.
Monitor daily measures such as order-to-dispatch time, order accuracy and rider waiting time, and act on gaps.
Maintain hygiene, safety and storage standards, including cold storage for dairy and frozen items where relevant.
Coordinate with category, procurement, delivery and customer support teams, and escalate problems quickly.
