Day-to-Day Responsibilities
Research customer needs and gaps in insurance through interviews, surveys and market review.
Write product requirements and user stories, and set priorities with the engineering team.
Define the product roadmap for apps covering policy purchase, renewal, claims and customer service.
Work with underwriting, actuarial, claims and legal teams so that products meet regulatory rules and pricing needs.
Track product metrics such as conversion, claim turnaround time and customer retention, and act on what the data shows.
Coordinate testing, launch and compliance sign-offs, then gather feedback to improve the product after release.
Present progress and trade-offs to leadership and business partners.


