Day-to-Day Responsibilities
Check the customer's phone and ask about the problem, such as a drop, water exposure, heating or charging issues.
Diagnose the fault using diagnostic tools, test software and a multimeter to find the faulty part.
Replace or repair screens, batteries, charging ports, cameras, speakers and buttons.
Fix software problems such as boot loops, failed updates and app crashes, and back up customer data before work where possible.
Clean and repair water-damaged devices and handle lithium batteries safely.
Test the repaired phone fully before returning it, and explain the cost and time needed for each repair to the customer.
Keep records of each repair and manage spare parts stock.


