Day-to-Day Responsibilities
Monitor live network dashboards and alarms for telecom, broadband or enterprise networks throughout a shift.
Acknowledge alerts, check their severity and carry out first-level troubleshooting using standard procedures.
Raise and track trouble tickets, and record every action taken in the incident log.
Escalate faults to field teams, vendors or senior engineers when they cannot be fixed remotely.
Coordinate with field technicians and other teams during outages, and send regular updates to stakeholders.
Run planned maintenance checks and change activities, and hand over the network status clearly at the end of each shift.
Review performance reports and help spot recurring patterns that point to deeper faults.
