Day-to-Day Responsibilities
Interview business leaders and staff to understand current processes, pain points and goals.
Map existing workflows and systems to find where digital tools, data or automation can save time or money.
Build the business case and roadmap for a transformation programme, including costs and expected benefits.
Help choose technology platforms such as cloud services, ERP systems or analytics tools, and review vendor proposals.
Lead change management: training staff, redesigning roles and handling resistance to new systems.
Track programme progress, report to senior leaders and measure results against agreed targets.
Keep data privacy, security and regulatory requirements, including the DPDP Act, in view while designing new systems.


