Day-to-Day Responsibilities
Review alerts raised by transaction monitoring systems for unusual payments, logins or account changes
Check flagged transactions against customer history, device data and known fraud patterns
Contact customers to confirm or deny suspicious activity, following bank procedures
Block, hold or release transactions and accounts according to policy and risk level
Escalate confirmed or complex cases to senior investigators or compliance teams
Record findings clearly in case management systems so that audits and regulators can follow the trail
Spot new fraud trends, such as scam patterns in UPI or card transactions, and suggest rule changes


