Day-to-Day Responsibilities
Study how the client currently handles policy issuance, renewals, claims and customer servicing, and identify where manual steps or old systems slow things down.
Define requirements for new digital tools, such as a customer app, a claims automation workflow or a new policy administration platform.
Compare software vendors and platforms, and help the insurer shortlist and evaluate options against cost, compliance and integration needs.
Plan and track implementation projects, coordinating between business users, IT teams and external vendors.
Check that the new system meets insurance rules and data-protection requirements set by the regulator and the company's own risk teams.
Train staff and support the change in working habits so the new tools are actually used.
Prepare reports and presentations for senior management on progress, costs and results.


