Day-to-Day Responsibilities
Diagnose the current setup by mapping how the organisation is structured and how processes run, and find handoffs, duplication and delays.
Benchmark cost and performance against peers and internal targets to size the opportunity for change.
Design the target operating model: organisation structure, roles and decision rights, process flows, governance and performance measures.
Build the business case, including the cost baseline, expected savings, investment needs and the phasing of change.
Work with technology and data teams to define which systems, tools and automation will support the new model.
Plan and support implementation through transition roadmaps, pilots, change management and training for leaders and staff.
Present findings and recommendations to senior executives and steering committees, and help them weigh the trade-offs.


