Day-to-Day Responsibilities
Reviewing pet insurance proposals and explaining what is covered, what is excluded and which waiting periods apply.
Checking claim forms, vet bills and treatment records against the policy terms.
Coordinating with veterinary clinics on cashless or reimbursement claims.
Spotting unusual claim patterns and passing suspicious cases for fraud review.
Answering pet owner questions by phone, email or chat, often at short notice when a pet is unwell.
Giving product teams feedback on plan features, pricing inputs and customer complaints.
Preparing simple reports on claim volumes, turnaround times and customer feedback.
