Day-to-Day Responsibilities
Plan research studies by setting the question to answer, choosing the method (interviews, surveys, usability tests or diary studies) and recruiting the right participants.
Run user interviews and usability sessions, watching where people hesitate, misread a button or give up on a task.
Analyse interview notes, survey responses and product analytics to find patterns, pain points and unmet needs.
Build personas, user journey maps and task flows that show how people actually use a product, not how the team assumes they do.
Write clear reports and short summaries, and present findings to designers, product managers and developers.
Work with product managers to decide which problems to fix first, and check after launch whether the change helped.
Protect participant privacy, follow consent rules, and make sure research includes users of different languages, ages, abilities and connection speeds.


