Day-to-Day Responsibilities
Plans room layouts, seating and timings with the client and the sales or events team.
Reviews banquet bookings, menus and special requests before each function.
Briefs and schedules banquet captains, waiters and set-up crew for each shift.
Supervises set-up, service flow and breakdown during weddings, conferences and gala dinners.
Coordinates with the kitchen, housekeeping, audio-visual and security teams so the event runs on time.
Handles guest complaints and on-the-spot problems calmly and quickly.
Tracks banquet costs, staff rosters, linen, crockery and décor inventory.


