Day-to-Day Responsibilities
Receive devices from customers and log the complaint, model number and warranty status on a job card.
Diagnose faults using multimeters, oscilloscopes, test equipment and service manuals.
Repair at board level by desoldering and replacing faulty components such as capacitors, ICs and power supply parts.
Replace screens, panels, batteries, speakers or storage when board-level repair is not practical.
Update firmware or software and reset or restore devices such as laptops and smart TVs.
Test each repaired device for performance and safety before handing it back, and explain what was done.
Give customers an honest estimate, follow warranty rules and keep records of parts and services.


