Day-to-Day Responsibilities
Design training modules on guest service standards, communication, grooming and complaint handling for hotel and restaurant teams.
Run induction and on-the-job training for new front office, food and beverage and housekeeping staff.
Use role plays and mock guest scenarios to practise check-in, table service and handling difficult guests.
Teach hygiene and safety protocols, including the standards many hotels now follow after the pandemic.
Observe trainees at work, give feedback and track their progress against set standards.
Keep training records and update content as service standards and technology change, such as online booking and contactless services.
Work with department heads to find skill gaps and plan training that improves guest feedback and staff retention.


