Day-to-Day Responsibilities
Plan and roster housekeeping shifts so every guest room, public area and linen store is covered, including night and holiday cover.
Inspect rooms and public areas against the property's cleaning standards and clear rooms for guest arrival.
Train, supervise and appraise room attendants, linen-room staff and public-area cleaners.
Control stock of linen, toiletries, cleaning chemicals and equipment, and track breakage and losses.
Oversee the flow of linen and laundry, whether in-house or through an outsourced vendor, including quality checks.
Handle guest complaints and special requests about room cleanliness, and coordinate with front office and maintenance teams.
Enforce hygiene, safety and fire-exit procedures, and manage the housekeeping budget and supplier contracts.


