Day-to-Day Responsibilities
Receive laptops from customers, log the complaint and check warranty status
Diagnose faults using diagnostic software, a multimeter and visual inspection
Replace or repair screens, keyboards, batteries, hinges, fans, RAM, hard drives and SSDs
Install and reinstall operating systems, drivers and updates, and reset BIOS settings
Repair or replace faulty parts on the motherboard, such as charging ports or power circuits, where the workshop has the skills and tools
Back up customer data safely before repairs and explain the problem and cost clearly before work begins
Keep records of parts used, service jobs and turnaround times


