Day-to-Day Responsibilities
Find and approach corporate clients, travel agents, wedding planners and event organisers who need rooms, meeting rooms or banquet halls.
Prepare proposals, quotes and contracts for group stays, conferences, weddings and corporate events using the hotel's room rates and package rules.
Negotiate dates, rates and terms with clients, keeping room-rate and cost basics in mind so that each deal is profitable for the hotel.
Coordinate with reservations, front office, banquet and food and beverage teams so the client's stay or event runs as promised.
Track monthly targets and pipeline, and report bookings and revenue to the General Manager or Director of Sales.
Manage online and offline booking channels, since a large share of tourism and hospitality bookings are now made online.
Keep clients through follow-ups, site visits and service recovery, so that complaints and changes are handled before they affect the event and repeat business is earned.


