Day-to-Day Responsibilities
Oversee all resort departments, including rooms, food and beverage, housekeeping, recreation, spa and guest services.
Set service standards and review guest feedback and online reviews daily to fix problems quickly.
Prepare and track the operating budget, staffing plan and monthly targets for occupancy and revenue.
Lead recruitment, training and rostering of staff, including seasonal teams in peak months.
Work with sales and marketing teams on packages, weddings, corporate retreats and tour operator partnerships.
Make sure fire safety, hygiene, food safety, waste and water rules and local licences are followed.
Handle guest complaints and emergencies, and coordinate with suppliers, maintenance teams and local authorities.


